FAQ

SHIPPING TIME

Shugarush Accessories is based in Tel Aviv, Israel. Therefore, if you're shipping internationally, please consider the time it may take as mentioned below. 

You may choose between the two shipping methods listed here:

1. Standard shipping ($3)
Standard international shipping from Israel may take up to 25 business days. (For faster shipping, read below.)

If you order a quantity of items, I would advise to choose the faster method. Please consider that this shipping method does not include a tracking option. So unfortunately, I would not be able to track down your package. 

If you haven't received your order within 45 business days, I'll send you a new one free of charge, or you may request a full refund.

Standard national shipping within Israel may take up to 5 business days.

2. Fast shipping ($9.90)
If you wish to receive your package faster and with a tracking code, choose this option for an up to 10 business days delivery time. I highly recommend choosing this option, especially on urgent, holiday or birthday occasions.

* Faster shipping only applies to countries: Austria, Australia, Italy, Ireland, United States, Belgium, Brazil, United Kingdom, Germany, Denmark, Netherlands, Hong Kong, Norway, Spain, Poland, Portugal, Finland, France, Canada, Sweden and Switzerland.

Processing time
The time it would take me to prepare and handle your order is usually between 2-5 days. Fast shipping is in priority.
Shipping days are usually Sunday, Tuesday and Thursday.

No shipping to Saudi Arabia?
Unfortunately, shipping to Saudi Arabia is not provided from Israel at this time. I can only ship there when I am traveling or if you have friends or relatives in a different country who would later pass it on to you.

SHOP POLICIES

Customs
In a case when a package is caught in customs (usually only big orders), the costumer will be in charge of it's expenses and handling. Each country has it's own customs policy, therefore if you are placing a large order I would advise to check your local customs policies.

Return Policy (please contact before placing dispute)
I accept returns, exchanges, and cancellations for damaged goods or wrong sizing.
All items must be returned in their original packaging and unworn. Buyers are responsible for return shipping costs.

In order to pursue a return, first report the problem at info@shugarushaccessories.com. If the item arrived damaged, please add a photo of it. After your dispute has been confirmed, you may send the items back, and I will send you a full refund once they have arrived.

Ship items back within: 45 days of delivery
Address: Dizengoff St 286, Tel Aviv-Yafo, 6311724, Israel.

SIZING

How do I measure my necklace size?
I prepare each necklace and choker especially for you and according to your size, in order to ensure the perfect fit. See these video guides in order to learn how to measure your size: Choker Guide / Necklace Guide.

ABOUT THE BRAND

Can you share your design process?
I frequently share the "behind the scenes" of my creations. I like sharing my sketches and show how I create the items. Have a look at my blog, featuring my design and thought process. 

Can you help me start my own brand?
Sure! I can't give away my manufacturer (it's a secret) but I'd happily help in any other way that I can. Read my 5 tips of how to start your own brand and learn how I did it, in my blog.

When are you restocking?
Follow me on social networks: InstagramFacebook and Twitter to find all the updates and features of new items! Feel free to send me a message for further details.

How can I help you?
If you'd like to help me target the new items and help me develop my business, please answer this short survey (7 questions).

CARE INSTRUCTIONS

Instructions for Ironing Patch
Be sure to check the ingredients of your fabric, there shouldn't be any synthetics or materials that could melt. Choose a flat, thick fabric material for ideal use, cotton or denim. The patch might not stick to round surfaces.

Set your household steam iron at 150℃ (302℉). Place a towel underneath your material. Place your patch on the material, lay a slightly steamed towel above it (damp only, no wet!) Press it with the iron for 25 seconds and make circular movements to get an even spread.

Disclaimer: Shugarush Accessories would not take responsibility of misuse or harm done while using this patch. Please read instructions thoroughly and stay safe!

Jewelry care instructions
Avoid contact with perfumes, body oils, and other chemicals, including household cleaners. Never use chemical jewelry cleaners as these will do more harm than good.

For light cleaning, gently polish with a soft, lint-free cloth to avoid scratching. Store it in a cool dry place.

I do my best to choose the highest quality materials but I am still learning.
So unfortunately, if you're unhappy with the quality of the products within the time frame written in the shop policy - contact me, send a photo, and we will discuss what we can do to make you happy again! :)

You can send it back and ask for a renewal of the product and I will happily provide that if possible. (When shipped, please declare a low value on the package.)

CREATE A DESIGN FOR ME

Custom and personalised orders
I am able to provide custom designs in large quantities.
In this case wholesale is also an option.

Minimum order quantity is 100. Allow at least a month for production time.
Contact me at info@shugarushaccessories.com.
Custom chain lengths up to 23" are available for all designs! Just contact me.